Company Overview
One of India’s top commercial vehicle manufacturers, this enterprise operates across APAC and MENA with 1000+ employees and an annual revenue of approximately INR 2,200 Cr. Focused on building reliable heavy-duty transport solutions, the company recognized the urgent need to modernize its operations in the face of fast-moving digital competition.
Story Snapshot
Legacy systems were holding back efficiency and scalability for this commercial vehicle leader. As competitors embraced AI and automation, the organization turned to NetFlows360 as its central platform for operational transformation. NetFlows360 helped digitize the dealer network, accelerate workflows, enhance SAP integration, and empower frontline teams with mobile-first tools and real-time insights.
The Challenge: Fragmented Systems, Rising Pressure
At a critical point in their growth journey, the company's outdated Dealer Management System (DMS) created significant friction. Slow processes, limited visibility, and siloed systems led to inefficiencies across key functions like sales, service, inventory, and reporting.
Operational bottlenecks were threatening their market edge:
- Disconnected workflows led to fulfillment delays and customer frustration.
- Outdated tools made real-time reporting impossible.
- Manual processes increased errors and staff burden.
As competitors adopted modern AI-first platforms and began scaling faster with better tools, the company knew falling behind was no longer an option. They needed a reliable, future-ready platform to regain agility and stay competitive.
The Solution: NetFlows360 Powers a Digital Leap
A complete DMS transformation—delivered in just 16 weeks
At a critical turning point in their digital journey, the company partnered with NetFlows360 to replace their legacy DMS with a modern, AI-powered solution. In just 16 weeks, NetFlows360 delivered a full-stack transformation—covering pre-sales, service, spare parts, inventory, invoicing, and reporting—across their All-India network.
“It was truly a turning point for us. Everything was seamlessly integrated—mobile apps, eCatalog, SAP ERP. NetFlows360 helped us move fast, stay connected, and act smarter.”
Add-On Modules That Made the Difference
As part of this deployment, the following add-ons played a key role in improving visibility, speed, and usability across the dealership network:
- e-Catalog : A digital product catalog that helped users search, view, and share product information with ease — reducing dependency on printed manuals.
- AI-Based Search Agent : Enabled fast, accurate lookups across parts, services, and records — improving team efficiency and reducing search time.
- AI-Powered Sales Agents : Manages early sales tasks like automated calling, appointment scheduling, and follow-ups, helping teams respond faster and convert more leads.
Enterprise-wide visibility with real-time AI insights
The integration with SAP ERP and the deployment of dynamic forms, AI-driven search agents, and real-time dashboards gave teams the ability to track performance, optimize stock, and manage service proactively.
- Unified data from multiple functions in a single platform
- Real-time visibility and reporting across the organization
- Predictive decision-making through AI dashboards
Future-ready delivery backed by specialized teams
NetFlows360’s Product Engineering, Advanced AI, and QA Automation teams collaborated closely with the client to ensure a smooth, disruption-free rollout. Every module was aligned to the company’s unique operational structure, resulting in minimal friction and maximum adoption.
“The collaboration was smooth, professional, and highly effective. NetFlows360 truly understood our needs.”
With NetFlows360, the company has moved from operational bottlenecks to intelligent efficiency—built on AI, mobility, and unified workflows. They now operate with speed, confidence, and clarity.
The Impact: Faster Operations, Smarter Teams, Greater Scale
By centralizing operations and introducing automation across departments, NetFlows360 helped the client reclaim time, reduce manual effort, and focus more on strategic, revenue-driving activities.
Store and service managers who were previously bogged down by spreadsheets and disconnected systems now operate through an intelligent, AI-powered DMS—giving them full visibility and control.
With NetFlows360:
- Admin tasks and manual follow-ups were replaced with automated workflows
- Teams collaborated in real-time with mobile access to service and inventory
- Field managers gained actionable insights to make proactive decisions
"NetFlows360 has empowered our teams to shift focus from admin-heavy routines to performance-oriented execution. It’s not just faster—it’s smarter," Operations Lead.