Company Overview
A leading Indian automotive manufacturing conglomerate in the agri and farm vehicle space, this enterprise serves over 100,000 customers across India with a revenue of ₹3,000 Cr+. As the market accelerated toward digital-first operations, the company faced mounting pressure to modernize and enable its dealers with intelligent, AI-powered tools.
Story Snapshot
Sales delays, outdated inventory tracking, and inconsistent process execution across dealer locations were starting to affect growth and customer satisfaction. To stay ahead in a fast-evolving agri-tech market, the company chose NetFlows360 as its strategic partner for a full-stack DMS transformation.
With SAP integration, mobile-first tools, and AI-driven insights, NetFlows360 helped build a digital dealer network designed for speed, accuracy, and smarter service delivery
The Challenge: Long Sales Cycles, Disconnected Inventory Systems
Despite being a market leader, the company struggled with legacy systems that couldn’t keep pace with customer expectations or internal growth goals.
Key issues included:
- Manual, error-prone order and inventory workflows.
- Delayed customer service and unaligned dealer communication.
- Lack of real-time data to support decision-making.
With customers demanding quicker fulfillment and dealers seeking better tools to serve them, the company needed to eliminate operational silos and bring structure, speed, and insight into every transaction.
The Solution: NetFlows360 Creates an Intelligent Dealer Network
A fully integrated DMS, rolled out nationwide in just 16 weeks
NetFlows360 deployed its AI-powered Dealer Management System across the company’s all-India network, enabling dealers to manage leads, inventory, service orders, invoicing, and customer interactions—all in one platform.
Key features included:
- SAP ERP integration for seamless backend operations.
- eCatalog for quicker part identification and ordering.
- Mobile apps for dealer and field team productivity.
- Dynamic forms and reports customized for farm equipment workflows.
- AI-based search agents and sales development tools.
“From siloed systems to one connected view—NetFlows360 made it possible. Our teams can now act faster and smarter across every touchpoint.”
Backed by Specialized Engineering Teams
The rollout was managed by NetFlows360’s Product Engineering, AI Engineering, and Automated QA teams—ensuring the system was not only stable but optimized for the company’s specific dealer network and operational rhythm.
“NetFlows360 delivered on speed and precision. The implementation was seamless, and the transformation was real.”
The Impact: Faster Orders, Aligned Teams, Smarter Decisions
With NetFlows360 in place, the company now runs a connected, agile dealer ecosystem. Manual tasks are reduced. Field insights flow faster. And decisionmakers—from regional managers to top leadership—have access to real-time performance data across locations.
What changed:
- Manual order tracking replaced with digital workflows.
- Inventory mismatches reduced through real-time visibility.
- Sales cycles shortened with automated lead and delivery tracking.
- Frontline teams empowered with mobile tools to serve customers faster.
“NetFlows360 has brought discipline, data, and speed into our operations. Our dealers feel equipped—and our customers feel the difference,” - Head of Dealer Operations